This seminar is about managing conflict—a dynamic that can make or break your team.

Based on research and observations on four executive teams that argued vigorously but without rancor, and four that were plagued by hostility and a lack of cooperation, the researchers came up with 6 tactics to handle conflict productively.

By comparing the two groups’ tactics, you’ll learn how to foster lively yet productive debate and boost team performance.

A certain amount of conflict is essential. Without it, you end up with apathy, not harmony. Teams where people challenge one another’s thinking generate richer options, understand them more fully, and make better decisions.

The trick is to keep disagreements from turning personal. When frustration over tough choices gets directed at colleagues, teams lose their ability to function.