Organizational learning is crucial to competitiveness but hard to sustain.
We draw on a decade of research across a range of industries.
Consider Toyota, renowned for continuous improvement. It lost sight of that goal in its push to become the world’s largest automaker—and had to recall 9 million vehicles as a result.
Let’s look at why it’s so hard to become and remain a “learning organization”—and how companies can do better.
Four deeply held biases are at the heart of the struggle:
- toward success
- fitting in
- and experts
They give rise to a host of behaviors that interfere with learning.
But leaders who recognize the biases can use concrete tactics to combat them.
We explore those tactics as we look at each bias.